Netloom Conecta terms of service

1. What Netloom is

Netloom makes your business page and the system that runs it, Netloom Conecta. Your customers see what you sell and send you their order or request on WhatsApp; you see and organize it in your panel.

It is a service for businesses: you subscribe to sell to or serve your own customers.

Netloom does not sell on your behalf or charge your customers. What you sell, its prices, deliveries, exchanges and returns are an agreement between your business and your customers.

Support, cancellations and claims: WhatsApp +50259564187 or e-mail [email protected].

2. The plans

• Start: US$15 a month or US$150 a year. Your page at yourbusiness.netloom.page, up to 30 products or services, 1 person in the panel and a “Made with Netloom” line at the foot.
• Grow: US$30 a month or US$300 a year. Everything in Start, up to 1 own domain, up to 150 products or services and 3 people in the panel, without “Made with Netloom”. 1,000 monthly bot credits, available once Meta approves your business connection.
• Business: US$50 a month or US$500 a year. Everything in Grow, up to 3 own domains, up to 1,000 products or services and 5 people in the panel, without “Made with Netloom”. 3,000 monthly bot credits, available once Meta approves your business connection.
• Enterprise: US$100 a month or US$1,000 a year. Everything in Business, up to 5 own domains, up to 5,000 products or services and 15 people in the panel, without “Made with Netloom”. 10,000 monthly bot credits, available once Meta approves your business connection.

The dashboard people limit includes the owner and pending invitations, even if invitees have not signed in yet. Deactivated accounts do not use a seat, but reactivation requires a free seat. Netloom Support accounts do not use your plan’s seats.

Daily caps and storage per plan. Start: 50 chat messages a day and 200 MB of storage, no bot; Grow: 100 bot replies and 100 chat messages a day, and 1 GB of storage; Business: 400 bot replies and 200 chat messages a day, and 5 GB of storage; Enterprise: 1,000 bot replies and 500 chat messages a day, and 20 GB of storage.

Every plan includes:

• Setup at no extra cost: your page goes live with your name, logo, color and the products in your demo. If you want to add photos, send them to us on WhatsApp.
• Your industry’s page with your logo, photos and colors.
• Each order or request arrives on your WhatsApp ready, with its code.
• The panel with your orders and the monthly report. From there you handle your orders and change prices and sold-out products yourself.
• Legal-text templates for your customers. Acceptance checkboxes and records depend on the flow enabled for your page; confirm it with us before publishing.
• Your data in files whenever you ask.

Custom work, such as a design of your own or features the service does not have, is not part of any plan. It is quoted separately and in writing before it is done.

Messages and the bot become available once Meta approves your business connection. The credits listed for your plan are used after that activation.

Netloom credits pay for the bot and platform use: a bot reply uses 1 credit and a WhatsApp template outside the 24-hour window uses 5 credits. Meta's WhatsApp charges are paid separately, directly to Meta, using your business's payment method in WhatsApp Manager: this applies to replies after the first 1,000 free per month per number and to each promotional template. Those charges are not included in the plan price or your Netloom credits.

Moving to a plan with a smaller capacity does not delete or hide anything on your already published page. If your catalog exceeds the new limit, you cannot add products or services or republish the page until you bring the catalog within that limit.

3. The 7-day trial

Plans start with a 7-day free trial of the plan you chose. When you create your account you save your card with Recurrente and your page goes live at yourbusiness.netloom.page; the trial counts from that day.

The free trial is one per business. If your business already used it, the plan starts with the first charge.

If your plan includes your own domain, it is connected with your first payment; during the trial your page is at yourbusiness.netloom.page.

The first charge is on day 8: the monthly price if you chose monthly billing, or the full year if you chose annual billing.

If you cancel from your panel before day 8, you pay nothing. You can also ask us on WhatsApp +50259564187 or e-mail [email protected].

If you cancel during the trial, your page stops being published when those days end. Your data follows the timelines in “If you cancel”.

4. Price and payment

Each plan’s price is in United States dollars and includes Guatemalan VAT (IVA).

In Guatemala you pay by card through Recurrente, the payment gateway, in dollars or in quetzales. Netloom never sees your card details.

If you pay in quetzales, the amount is the dollar price multiplied by Banguat’s reference exchange rate of the payment day. The quetzales on the plans page are an approximation, at the rate of the date shown there.

If your business is outside Guatemala, you will be charged in dollars through Paddle. That payment method is not available yet.

The annual price equals 10 months: two months free compared with paying monthly.

An electronic invoice (FEL) appears when electronic invoicing is enabled on the Recurrente account. If you need one and it is not available, ask us before paying.

Your plan’s price does not change during a period you already paid. If we change prices, we tell you on WhatsApp or by e-mail at least 30 days before your next charge. The new price applies from that charge; if you do not agree, you can cancel before it at no cost.

5. Renewal and cancellation

Your plan renews automatically until you cancel it. It renews every month if you pay monthly or every year if you pay annually, on the date of your first charge.

You change plan from your panel, in Settings › Plan and billing. Moving up to a bigger plan applies at once. The difference for the days left is added to your next charge; during the free trial there is no difference and the new plan is charged when it ends. Moving down to a smaller plan applies at renewal, and until then you can undo it.

Switching between monthly and annual billing applies when the period you already paid ends: you lose no days. That day the new cycle’s price is charged and the old one stops. That first charge may come up to 6 days later, at no cost to you. Until that date you can undo the change from your panel.

You cancel whenever you want from your panel or on WhatsApp +50259564187 or e-mail [email protected]. When you cancel, the next charge is not made and your plan stays active until the end of the period you already paid.

6. 30-day guarantee

The guarantee is this: if you leave within 30 days of your first payment, we refund that first payment in full through the same method within 30 business days of your request. If your annual plan included a domain, it stays registered in your name for the purchased year. Ask us on WhatsApp +50259564187 or e-mail [email protected], without giving a reason.

The 30 days count from the first payment (day 8 of your plan), not from the start of the trial.

The guarantee applies to your business’s first payment. After the refund your page is paused and your data is deleted after 30 days; before then you can ask us for a copy.

7. If a payment fails

If a charge does not go through, we tell you by e-mail and in your panel. From that day you have 5 days to pay from your panel, in Settings › Plan and billing.

During those days your page stays published and your panel keeps working, but the messaging bot, your page’s chat, the “My page” editor, buying and using credits, connecting new domains and inviting people to your team are turned off.

If the payment has not come in when those 5 days end, we freeze your account and stop trying to charge. Your page is no longer shown: visitors see a paused-page notice without your business’s details. Your panel only lets you pay or ask for your data. We tell you by e-mail. If you cancel your plan during those days, we stop trying to charge from that moment and everything else stays the same.

We keep your data for 30 more days, until day 35 after the failed charge, only so you can ask for a copy from your panel or on WhatsApp +50259564187 or e-mail [email protected]. If you ask for it from your panel before the deletion, we postpone the deletion until we deliver it, by 15 more days at most, and e-mail you the new date. We e-mail you 7 days before the deletion.

On day 35 we delete your page and your data. Encrypted backup copies are deleted automatically when their retention period ends, no later than 60 days after that.

If you pay at any time before the deletion, your plan comes back at once, with your page and your data as they were. That payment is your plan’s full price and your new period counts from that day.

8. If you cancel

If you cancelled and the paid period ended, your page is paused. Visitors see a paused-page notice without your business’s details. In your panel you can still see your orders and your data, without changing them, and you can reactivate your plan by paying or ask for your data.

After 30 days paused we archive it and the page is no longer on the internet. Your data is kept for 60 more days, during which you can still ask for it or reactivate.

On day 90 after the pause began we delete your page and your data. Encrypted backup copies are deleted automatically when their retention period ends, no later than 60 days after that. We tell you on WhatsApp or by e-mail before archiving and before deleting.

9. Your domain

On Grow, Business, Enterprise you can connect a domain you already own or buy a .com, .net or .org in your panel after the first real payment. The first year of one domain is included in the annual plan; monthly plans and additional domains cost US$20 per year, VAT included, paid through Recurrente.

A domain bought here is registered with your details as owner at Name.com, with WHOIS privacy enabled. Your name, company, e-mail, phone and address are sent to that registrar and the applicable registry; Name.com asks you to verify your e-mail. By confirming the purchase, you authorize us to point its DNS to your page.

We notify you by e-mail and in your panel 30 and 7 days before expiry. Renewal costs US$20 per year including VAT: we renew through Name.com only after Recurrente confirms your payment. Without payment, the domain expires under Name.com rules and disconnects from your page. You can obtain its transfer code from the panel, subject to the initial 60-day registry transfer lock.

To request cancellation of a domain bought here within its first five days unused, contact us for deletion and a refund. After that time or if already used, the annual registration stays in your name even if you cancel your plan; the domain payment is not refunded. Ask for its transfer code in your panel.

.gt and .com.gt domains are bought directly at www.gt in your business’s name; we guide you through connecting them here. The domain stays yours whether bought here or elsewhere.

10. Your data is yours

What you upload (logo, photos, texts, products and prices) and your order data belong to your business. You allow us to use them only to run the service: store them, show them on your page and in your panel, and back them up.

You can ask for your data at any time, also after cancelling or while your account is frozen, until the deletion day: day 90 of the pause if you cancelled, or day 35 after the failed charge. We deliver it within 30 business days of your request. It is your orders and your customers’ acceptances as CSV files, plus a copy of your page’s texts and images.

To receive it, ask before the deletion day; we deliver it within those 30 business days.

For your customers’ data, your business is the controller and Netloom processes it on your behalf. We use it only to run your page and your panel, never for our own purposes, and we do not sell or share it.

To provide the service we use Railway (servers), Cloudflare (network, site protection and backup copies), Resend (panel e-mails), Meta (WhatsApp, Messenger and Instagram, when you connect those accounts in Messages), Anthropic (Claude, which writes the replies of the messages bot and of your page’s chat when you turn them on) and, when you buy a domain here, Name.com (domain registration and owner verification). If we add or replace one, we tell you first.

Your page needs its own legal texts for your customers (privacy, terms and returns). We give you templates written for Guatemalan law; reviewing them and keeping them current is up to you.

11. Acceptable use

With your page you may not:

• Sell products or services that Guatemalan law prohibits.
• Impersonate another person or brand, or ask your customers for passwords or card details.
• Publish other people’s photos, texts or trademarks without permission, or photos of recognizable people without their consent.
• Send mass messages to people who did not give you permission.
• Try to access other businesses’ data or harm the service.
• Mislead your customers about prices, times or conditions.

If we receive a report and confirm that a page breaks these rules, we may pause it immediately. We write to you with the reason and how to respond; if it is cleared up, we reactivate it.

12. Your part

Give us true information about your business and tell us when it changes.

Keep the panel passwords safe and give access only to people on your team.

Deliver to your customers what you offer them on your page.

13. Availability

We work to keep your page and your panel online all the time, but no internet service can promise it will never fail.

When something fails on our side, we fix it as soon as possible, let you know and tell you what happened. If planned maintenance will take your page offline for more than a few minutes, we tell you beforehand.

14. Changes to these terms

Each version has a number, a date and a fingerprint. If we change them, we publish the new version on this page and tell you on WhatsApp or by e-mail at least 30 days before it applies.

The new version applies only from then on. The period you already paid keeps the version you accepted, and the new one applies from your next charge. If you do not agree with it, you can cancel before then at no cost.

15. Claims and governing law

For a claim, write to us on WhatsApp +50259564187 or e-mail [email protected]; we answer in writing. If your business is a consumer under the Consumer and User Protection Law (Decree 006-2003), you can also go to DIACO, phone 1544.

These terms are governed by the laws of Guatemala.

If a rule in these terms can be read two ways, the reading most favorable to you applies. If any part is not valid, the rest remains in force.

The Spanish version is the one that applies; this English version is a translation for convenience.